When a guest has made a booking, they will have chosen the room type likely based on guest numbers, budget, or experience. Your role is to allocate the appropriate room and then, issue the correct key card. In this lesson, Sam will teach you how to allocate rooms, issue key cards and some other important things to consider when completing these tasks.
This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.