Allocating rooms and issuing room keycards

Samantha Mellor

4m 52s


Lesson Details

When a guest has made a booking, they will have chosen the room type likely based on guest numbers, budget, or experience. Your role is to allocate the appropriate room and then, issue the correct key card. In this lesson, Sam will teach you how to allocate rooms, issue key cards and some other important things to consider when completing these tasks.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor

Hospitality Trainer

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