Guest check-out procedure


Samantha Mellor

6m 22s


Lesson Details

First impressions may be made during check-in, but guests will always remember how you treat them when it's time to leave and will often affect whether they return to your venue. In this lesson, Sam will teach you a best practice approach for checking out a guest and some common requests from guests to anticipate.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.



Instructor

Samantha Mellor

Hospitality Trainer

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Related learning

Front desk check-in and check-out