Lesson details

First impressions may be made during check-in, but guests will always remember how you treat them when it's time to leave and will often affect whether they return to your venue. In this lesson, Sam will teach you a best practice approach for checking out a guest and some common requests from guests to anticipate.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.

Instructor

Samantha Mellor

Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.

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