Lesson details

From guests checking in early to rooms not being ready when a guest arrives, you need to respond well in these ambiguous (and potentially awkward!) situations. In this lesson, Sam will explain some common issues that could arise during the check-in process and how to handle them.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.
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