From guests checking in early to rooms not being ready when a guest arrives, you need to respond well in these ambiguous (and potentially awkward!) situations. In this lesson, Sam will explain some common issues that could arise during the check-in process and how to handle them.
This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.