Preparing for a guest’s arrival

Samantha Mellor

5m 13s


Lesson Details

Part of the guest experience is knowing your guest before they even arrive. In this lesson, Sam Mellor will help you understand the key tasks that should be done to prepare for a guest's arrival.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor

Hospitality Trainer

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