Lesson details

Part of the guest experience is knowing your guest before they even arrive. In this lesson, Sam Mellor will help you understand the key tasks that should be done to prepare for a guest's arrival.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.

Instructor

Samantha Mellor

Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.

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