Preparing for a guest’s arrival
Samantha Mellor
5m 13s
Lesson Details
Part of the guest experience is knowing your guest before they even arrive. In this lesson, Sam Mellor will help you understand the key tasks that should be done to prepare for a guest's arrival.
This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.
Instructor
Hospitality Trainer
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