The importance of the check-in and check-out experiences

Samantha Mellor

4m 53s


Lesson Details

When guests stay at your hotel, the main drawing factor is the experience. But does the check-in and check-out process contribute to the overall guest experience? In this lesson, Sam Mellor will explain exactly how much of an impact you have on the guests' experience.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor

Hospitality Trainer

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