When guests stay at your hotel, the main drawing factor is the experience. But does the check-in and check-out process contribute to the overall guest experience? In this lesson, Sam Mellor will explain exactly how much of an impact you have on the guests' experience.
This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.