Lesson details

A VIP can range from a celebrity or travel blogger, to a loyal guest or someone celebrating a special occasion. In this lesson, Sam will help you understand the different types of VIP guests and the importance of confidentiality.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.

Instructor

Samantha Mellor

Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.

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