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Lesson details

A VIP can range from a celebrity or travel blogger, to a loyal guest or someone celebrating a special occasion.

In this lesson, Sam will help you understand the different types of VIP guests and the importance of confidentiality.

Who the Front desk check-in and check-out course is for

This online course is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.
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