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Lesson details

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Who the Front desk check-in and check-out course is for

This online course is perfect for front desk staff looking at strengthening their check-in and check-out practices.

Instructor

Samantha Mellor
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.
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Other lessons included in this course

Welcome - Front desk check-in and check-out
Lesson
Welcome - Front desk check-in and check-...

1m 50s

Free
The importance of the check-in and check-out experiences
Lesson
The importance of the check-in and check...

4m 53s

Free
Preparing for a guest's arrival
Lesson
Preparing for a guest's arrival

5m 13s

Free
Types of VIP guests
Lesson
Types of VIP guests

6m 37s

Free
Welcoming guests
Lesson
Welcoming guests

4m 34s

Free
Confirming guest reservations and payment
Lesson
Confirming guest reservations and paymen...

6m 15s

Free
Allocating rooms and issuing room keycards
Lesson
Allocating rooms and issuing room keycar...

4m 52s

Free
Managing check-in issues
Lesson
Managing check-in issues

6m 40s

Free
Guest check-out procedure
Lesson
Guest check-out procedure

6m 22s

Free