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  5. Conclusion - Front desk check-in and check-out

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Lesson details

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Instructor

Samantha Mellor
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.
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Other lessons included in this course

Welcome - Front desk check-in and check-out
Lesson
Welcome - Front desk check-in and check-out

1m 50s

The importance of the check-in and check-out experiences
Lesson
The importance of the check-in and check-out experiences

4m 53s

Preparing for a guest's arrival
Lesson
Preparing for a guest's arrival

5m 13s

Types of VIP guests
Lesson
Types of VIP guests

6m 37s

Welcoming guests
Lesson
Welcoming guests

4m 34s

Confirming guest reservations and payment
Lesson
Confirming guest reservations and payment

6m 15s

Allocating rooms and issuing room keycards
Lesson
Allocating rooms and issuing room keycards

4m 52s

Managing check-in issues
Lesson
Managing check-in issues

6m 40s

Guest check-out procedure
Lesson
Guest check-out procedure

6m 22s