Welcoming guests

Samantha Mellor

4m 34s


Lesson Details

First impressions can influence your guests’ current experience and determine their overall judgment of your venue. In this lesson, Sam explains the importance of first impressions during the check-in process.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor

Hospitality Trainer

Read More