Lesson details

First impressions can influence your guests’ current experience and determine their overall judgment of your venue. In this lesson, Sam explains the importance of first impressions during the check-in process.

This lesson is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Instructor

Samantha Mellor

Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.

Read More