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Lesson details

First impressions can influence your guests' current experience and determine their overall judgment of your venue.

In this lesson, Sam explains the importance of first impressions during the check-in process.

Who the Front desk check-in and check-out course is for

This online course is perfect for front desk staff looking at strengthening their check-in and check-out practices.


Samantha Mellor
Samantha Mellor has over 20 years of experience in the hospitality industry and is passionate about creating unique and genuine guest experiences.
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