This course is included in a Typsy Premium subscription along with 85 other courses.
Did you know that the modern hotel concierge was first developed in Paris in the 1920s? This was actually the first time a role had been specifically created to help visitors find their way around unfamiliar cities - and soon, concierges became a popular service in luxury hotels. Over the last 100 years, the role of the concierge has continued to evolve and is now one of the most essential roles in any luxurious hotel.
In this course, James Ridenour, Chief Concierge, will walk you through a day in the life of a modern hotel Concierge. You’ll discover what this means, what guests, managers, and colleagues expect from you, and how you can excel at being a hotel concierge.
WHAT YOU WILL LEARN
- The history and purpose of the concierge position
- How to build your personal concierge brand
- The need for the concierge to develop relationships with guests
- Questioning techniques to understand your guests better in order to provide recommendations
- Tips on what to include when preparing an itinerary
- How to seek feedback to build local knowledge
- The importance of following a hotel credit policy
- The criteria to seek guest authorization
- The criteria when outlining a booking confirmation
- The importance of a strong records system
- Common records that a concierge will keep and maintain
- Tips for using guest luggage and valet tags
- What to include when setting up a concierge workspace
- How to positively respond and manage guests complaints
- How to prioritize a guest compensation hotel policy
This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.
Meet your instructor
James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.
11 lessons included in this course
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All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
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What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
Included in Typsy Premium
Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.
Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.
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