Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest's property and other requests.

What you'll learn in the Concierge record keeping lesson

• The importance of a strong records system
• Common records that a concierge will keep and maintain
• Tips for using guest luggage and valet tags

Who the Concierge fundamentals course is for

This online course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.