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Lesson details
Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest's property and other requests.
What you'll learn in the Concierge record keeping lesson
- The importance of a strong records system
- Common records that a concierge will keep and maintain
- Tips for using guest luggage and valet tags
Instructor
