Lesson details

Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest’s property and other requests.

What you’ll learn

  • The importance of a strong records system
  • Common records that a concierge will keep and maintain
  • Tips for using guest luggage and valet tags

This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.

Instructor

James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.

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