Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest’s property and other requests.
What you’ll learn
- The importance of a strong records system
- Common records that a concierge will keep and maintain
- Tips for using guest luggage and valet tags
This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.
James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.