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Lesson details

Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest's property and other requests.

What you'll learn in the Concierge record keeping lesson

  • The importance of a strong records system
  • Common records that a concierge will keep and maintain
  • Tips for using guest luggage and valet tags

Instructor

James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d'Or International.

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