Hotels can have a number of rooms, and with hundreds of guests it can be hard to keep track of luggage without a system in place. In this lesson, James explains the importance of record-keeping, and how to track a variety of different items when handling your guest’s property and other requests.

What you’ll learn

• The importance of a strong records system
• Common records that a concierge will keep and maintain
• Tips for using guest luggage and valet tags

This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.