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Lesson details

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Instructor

James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d'Or International.

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Other lessons included in this course

Welcome - Concierge fundamentals
Lesson
Welcome - Concierge fundamentals

1m 43s

The role and history of the concierge
Lesson
The role and history of the concierge

3m 19s

Concierge personal brand
Lesson
Concierge personal brand

3m 26s

Concierge service character
Lesson
Concierge service character

4m 23s

Concierge relationships
Lesson
Concierge relationships

5m 26s

Providing recommendations for guests
Lesson
Providing recommendations for guests

5m 7s

Making purchases on behalf of guests
Lesson
Making purchases on behalf of guests

3m 55s

Concierge record keeping
Lesson
Concierge record keeping

4m 25s

Prepare the concierge workspace
Lesson
Prepare the concierge workspace

3m 37s

Building guest loyalty
Lesson
Building guest loyalty

4m 33s