Concierges have high expectations to live up to because, in fulfilling guests' needs, they are often seen as the 'fixer' in a hotel. Guests visit the concierge because they know they will get results. In this lesson, James will explain the value of cultivating great relationships with guests and the service characteristics that will set you up to be successful.

What you'll learn in the Concierge service character lesson

• How to lead guest relationships with the four ideal characters of service

Who the Concierge fundamentals course is for

This online course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.