This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Concierge service character
Concierges have high expectations to live up to because, in fulfilling guests' needs, they are often seen as the 'fixer' in a hotel. Guests visit the concierge...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Concierges have high expectations to live up to because, in fulfilling guests' needs, they are often seen as the 'fixer' in a hotel. Guests visit the concierge because they know they will get results. In this lesson, James will explain the value of cultivating great relationships with guests and the service characteristics that will set you up to be successful.
What you'll learn in the Concierge service character lesson
- How to lead guest relationships with the four ideal characters of service
Instructor
James Ridenour is a Chief Concierge and the 3rd Vice President of Les Clefs d'Or International. James began his hotel career with an apprenticeship at the Holiday Inn Harbourside in Vancouver, Canada. He then completed a Diploma of Hospitality...
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Practical training designed for real hospitality moments.
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Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
