Making purchases on behalf of guests


James Ridenour

3m 55s

 

Lesson Details

Imagine spending thousands or even tens of thousands of dollars on behalf of your guest and ending up in a dispute about the transaction. This would be a devastating - and possibly very expensive - mistake. In this lesson, James Ridenour will review what a credit policy is and how this will shape what you need to do when making purchases on behalf of guests.

What you’ll learn

  • The importance of following a hotel credit policy
  • The criteria to seek guest authorization
  • The criteria when outlining a booking confirmation

This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.


Instructor

James Ridenour

Chief Concierge

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