Lesson details

Imagine spending thousands or even tens of thousands of dollars on behalf of your guest and ending up in a dispute about the transaction. This would be a devastating - and possibly very expensive - mistake. In this lesson, James Ridenour will review what a credit policy is and how this will shape what you need to do when making purchases on behalf of guests.

What you’ll learn

  • The importance of following a hotel credit policy
  • The criteria to seek guest authorization
  • The criteria when outlining a booking confirmation

This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.


James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.

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