Did you know early forms of the concierge role can be traced all the way back to the middle ages? Since then, concierges have been employed to manage buildings by keeping them clean and secure and assist guests visiting from other cities. In this lesson, James will explain the origins of a concierge and what it means to be one.
What you’ll learn
- The history and development of the concierge position
- The purpose of the concierge position and profession
This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.