To guests, a great concierge should seem like a mixture of actor, magician, and psychic. You need to be prepared for everything, from the every day to the extraordinary. Your workspace must reflect this so you can always be ready at a moment’s notice. In this lesson, James Ridenour will explain how to get prepared, and how to set up your concierge workspace for ease and efficiency.
What you’ll learn
- How each hotel will have standards that influence a concierge’s workspace
- What to include when setting up a concierge workspace
- How to demonstrate being prepared to meet guest expectations beyond the physical workspace with the use of resources
This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.
James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.