This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Providing recommendations for guests
One of the common questions you'll be asked as a concierge by guests is "what are the interesting places I can visit around your city"? It's in your best...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
One of the common questions you'll be asked as a concierge by guests is "what are the interesting places I can visit around your city"? It's in your best interest to provide recommendations that are tailored for each individual guest - otherwise, you're no more useful than Google. Doing this seamlessly is all about knowing the right questions to ask. In this lesson, James Ridenour explains what you can ask to help you provide tailored recommendations for your guests.
What you'll learn in the Providing recommendations for guests lesson
- Questioning techniques to understand your guests better in order to provide recommendations
- Tips on what to include when preparing an itinerary
- How to seek feedback to build local knowledge
Instructor
James Ridenour is a Chief Concierge and the 3rd Vice President of Les Clefs d'Or International. James began his hotel career with an apprenticeship at the Holiday Inn Harbourside in Vancouver, Canada. He then completed a Diploma of Hospitality...
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