This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Building guest loyalty
Statistics tell us that customers who complain and receive a satisfactory resolution are much more loyal to a company that solved their problem than those who...
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Statistics tell us that customers who complain and receive a satisfactory resolution are much more loyal to a company that solved their problem than those who have never experienced a problem at all. In this lesson, James Ridenour offers his tips and tricks on how to handle guest complaints.
What you'll learn in the Building guest loyalty lesson
- How to positively respond and manage guests complaints
- How to prioritize a guest compensation hotel policy
Instructor
James Ridenour is a Chief Concierge and the 3rd Vice President of Les Clefs d'Or International. James began his hotel career with an apprenticeship at the Holiday Inn Harbourside in Vancouver, Canada. He then completed a Diploma of Hospitality...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
