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Lesson details

As a concierge, you must exude trustworthiness, approachability, and friendliness. This needs to become part of your concierge DNA - your personal brand. In this lesson, James Ridenour leads you through establishing your personal brand, and the expected presentation standards of a concierge.

What you'll learn in the Concierge personal brand lesson

  • How to build your personal concierge brand
  • How to lead the profession with expected presentation standards
  • How to lead the profession with guest confidentiality

Instructor

James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d'Or International.

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