It’s not what you know, it’s who you know! This is fundamental for a concierge. In this lesson, James Ridenour will help you understand how a strong relationship with your suppliers will set you up to be successful with your guests.
What you’ll learn
- The need for the concierge to develop relationships
- The three parties a concierge will form relationships with
- The value and tips to build relationships
This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.
James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.