Lesson details

It’s not what you know, it’s who you know! This is fundamental for a concierge. In this lesson, James Ridenour will help you understand how a strong relationship with your suppliers will set you up to be successful with your guests.

What you’ll learn

  • The need for the concierge to develop relationships
  • The three parties a concierge will form relationships with
  • The value and tips to build relationships

This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.

Instructor

James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.

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