Lesson details

It’s not what you know, it’s who you know! This is fundamental for a concierge. In this lesson, James Ridenour will help you understand how a strong relationship with your suppliers will set you up to be successful with your guests.

What you’ll learn

  • The need for the concierge to develop relationships
  • The three parties a concierge will form relationships with
  • The value and tips to build relationships

This course is aimed at new and aspiring concierge staff, and service staff required to perform concierge duties.


James Ridenour

James Ridenour is a Chief Concierge and the 3rd Vice President of Le Clefs d’Or International.

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