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Course details

The porter is a hotel's first and last point of contact for guests. If the word ‘porter’ sounds unfamiliar, that’s because in some hotels they call a porter a Bell Service, Welcomer or Guest Service Agent. As the porter, you will lead the guest journey from the moment the guest arrives on the hotel driveway to the moment they have departed from the hotel.

In this course, Feras Ahmad, Director of Rooms and guest experience expert, will introduce you to the role of the porter. You’ll discover the fundamentals of preparing for guest arrivals, escorting guests, guest departures, and other services a porter will provide.

WHAT YOU WILL LEARN

  • The purpose of a porter
  • Common titles for a porter
  • How the porter can affect the guest journey
  • A hotel porter's presentation standards
  • The personality of a hotel porter
  • The importance of communication relationships
  • How to prepare the lobby for guest arrivals
  • How to assist with guest arrivals including group bookings
  • How a porter greets guests
  • How to handle and tag luggage safely and respectfully
  • How to deliver luggage to rooms.
  • How to assist with guest departures (transporting luggage)
  • How to operate in-house luggage storage
  • The purpose of valet services for guest cars
  • How to arrange transport and transfers
  • How to prepare and respond to guest requests for local knowledge
  • The importance of teamwork and how it can enhance the guest experience
  • How to solve problems for guests efficiently and effectively

This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.

Meet your instructor

Feras Ahmad

Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.

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All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

All Typsy courses are endorsed by the Institute of Hospitality

What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

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"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

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FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

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