This course is included in a Typsy Free subscription along with 30 other courses. This course is also included in all paid Premium subscriptions, along with 90 other courses.
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The porter is a hotel's first and last point of contact for guests. If the word ‘porter’ sounds unfamiliar, that’s because in some hotels they call a porter a Bell Service, Welcomer, or Guest Service Agent. As the porter, you will lead the guest journey from the moment the guest arrives on the hotel driveway to the moment they have departed from the hotel.
In this online course, Feras Ahmad, Director of Rooms and guest experience expert, will introduce you to the role of the porter. You’ll discover the fundamentals of preparing for guest arrivals, escorting guests, guest departures, and other services a porter will provide.
What you'll learn in the Porter fundamentals course
- The purpose of a porter
- Common titles for a porter
- How the porter can affect the guest journey
- A hotel porter's presentation standards
- The personality of a hotel porter
- The importance of communication relationships
- How to prepare the lobby for guest arrivals
- How to assist with guest arrivals including group bookings
- How a porter greets guests
- How to handle and tag luggage safely and respectfully
- How to deliver luggage to rooms.
- How to assist with guest departures (transporting luggage)
- How to operate in-house luggage storage
- The purpose of valet services for guest cars
- How to arrange transport and transfers
- How to prepare and respond to guest requests for local knowledge
- The importance of teamwork and how it can enhance the guest experience
- How to solve problems for guests efficiently and effectively
Who the Porter fundamentals course is for
This online course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Meet your instructor
10 lessons included in this course
Prove you’re job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass the quiz.
- Earn a certificate that you can print or share on
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- Make your career dream a reality.
How courses work
Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
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Watch all the lessons
Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
Earn digital certificates
Receive a certificate for every completed course that you can download and share with your professional network.
Become an expert
Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
Your learning, your rules
- Courses are split into lessons that you can complete as quickly or slowly as you like.
- Learn through a mix of bite-sized videos, downloadable resources, and practical activities.
- Stay motivated by using the progress page to keep track of your step completion and assessment scores.
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners.
- Share ideas with your peers and course educators on every step of the course.
- Join the conversation by following us on social media and replying to comments from others.
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
Included in Typsy Premium
Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.
Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.
No! Each course is 100% online. You can login at anytime and learn at your own pace.
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