When guests arrive, the porter will greet them face to face; the welcome is warm and friendly and may include the guests name or title. You’ll offer assistance and check and collect the luggage from the guest, making sure to tag each piece with their name before directing the guests to the hotel reception. In this lesson, Feras Ahmad discusses tagging and handling luggage safely and how to escort guests and respectfully manage luggage.
What you’ll learn
- How to handle and tag luggage
- How to reduce the risk of injury when handling and moving luggage
- How a porter greets guests
- How to deliver luggage to rooms
This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.