A hotel porter is considered a consistent role within a hotel and directly reports to the Concierge of the area. The porter’s purpose is to help provide an enjoyable experience, but beyond that, safety and security are also central to every touchpoint of the guest experience. In this lesson, Feras will explain the purpose and how a porter can influence guest experiences.
What you’ll learn
- The purpose and responsibilities of the porter
- Common titles for the porter
- How the porter can affect the guest journey
This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.