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Lesson details

A hotel porter is considered a consistent role within a hotel and directly reports to the Concierge of the area. The porter's purpose is to help provide an enjoyable experience, but beyond that, safety and security are also central to every touchpoint of the guest experience. In this lesson, Feras will explain the purpose and how a porter can influence guest experiences.

Discover the crucial role of a hotel porter in guest experiences. The porter not only ensures an enjoyable stay but also prioritizes safety and security at every guest touchpoint. Feras will elaborate on the responsibilities of a hotel porter, shedding light on their impact on creating memorable guest interactions. Learn the essential skills and qualities needed to excel in this significant hospitality position.

What you'll learn in The role of the hotel porter lesson

  • The purpose and responsibilities of the porter
  • Common titles for the porter
  • How the porter can affect the guest journey

Explore the purpose and key duties of a hotel porter. Gain insights into common job titles for this vital role and how their actions significantly impact the guest journey. Discover the essential qualifications and qualities that make a skilled and effective hotel porter, ensuring a seamless and delightful guest experience.

Who the Porter fundamentals course is for

This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.


Feras Ahmad

Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.

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