When a guest is ready to check out of their room, a porter may help the guests with their luggage. This could mean taking the luggage to the reception area or the in-house storage room. In this lesson, Feras Ahmad shares how to move luggage and how to operate in house storage for departing guests.
What you’ll learn
- How to assist with guest departures (transporting luggage)
- How to operate in-house luggage storage
This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.