The role of communication

In hotel operations, there are two relationships of communication for a hotel porter. Firstly, the relationship you have with your team; and secondly, the relationship you have with your guest. In this lesson, Feras will explain the different types of communication relationships you will have as a porter and how communication helps you do your job better.

What you’ll learn

• The different types of communication relationships you have as a porter
• How communication equipment influences relationships and the guests experience

This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.