In hotel operations, there are two relationships of communication for a hotel porter. Firstly, the relationship you have with your team; and secondly, the relationship you have with your guest. In this lesson, Feras will explain the different types of communication relationships you will have as a porter and how communication helps you do your job better.
What you’ll learn in The role of communication lesson
- The different types of communication relationships you have as a porter
- How communication equipment influences relationships and the guests experience
Who the Porter fundamentals course is for
This online course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.