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Lesson details

In this porter services lesson, Feras gives an overview of the importance of a hotel porter and the different services a porter should provide.

But, what is Porter service? Porter services encompass a variety of duties including greeting guests, valeting guest cars, arranging transport, showing guests to their rooms, and much more. As part of the concierge team, a porter requires lots of local knowledge so they can be helpful to guests - everything from assisting with recommendations for local restaurants and tourist attractions to medical necessities and jewelers.

What you'll learn in the Porter services lesson

  • What porter service is
  • The role of a porter
  • An overview of valet services for guest cars
  • An overview for arranging transport and transfers
  • How to prepare and respond to guest requests for local knowledge

Instructor

Feras Ahmad

Feras Ahmad is the General Manager at Ibis Styles Sydney Central.

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