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Lesson details

In this porter services lesson, Feras gives an overview of the importance of a hotel porter and the different services a porter should provide.

But, what is Porter service? Porter services encompass a variety of duties including greeting guests, valeting guest cars, arranging transport, showing guests to their rooms, and much more. As part of the concierge team, a porter requires lots of local knowledge so they can be helpful to guests - everything from assisting with recommendations for local restaurants and tourist attractions to medical necessities and jewelers.

What you'll learn in the Porter services lesson

  • What porter service is
  • The role of a porter
  • An overview of valet services for guest cars
  • An overview for arranging transport and transfers
  • How to prepare and respond to guest requests for local knowledge

Who the Porter fundamentals course is for

This online course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.


Feras Ahmad

Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.

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