This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Porter services
As part of the concierge team, you'll need lots of local knowledge so you can be helpful to your guests - everything assisting with recommendations for local...
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
In this porter services lesson, Feras gives an overview of the importance of a hotel porter and the different services a porter should provide.
But, what is Porter service? Porter services encompass a variety of duties including greeting guests, valeting guest cars, arranging transport, showing guests to their rooms, and much more. As part of the concierge team, a porter requires lots of local knowledge so they can be helpful to guests - everything from assisting with recommendations for local restaurants and tourist attractions to medical necessities and jewelers.
What you'll learn in the Porter services lesson
- What porter service is
- The role of a porter
- An overview of valet services for guest cars
- An overview for arranging transport and transfers
- How to prepare and respond to guest requests for local knowledge
Instructor
Feras Ahmad is a seasoned guest experience expert and the General Manager of Ibis Styles Sydney Central, overseeing an impressive 413-room property. With over 20 years of experience in the hospitality industry, Feras has brought his leadership and...
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