Lesson details

As part of the concierge team, you’ll need lots of local knowledge so you can be helpful to your guests - everything assisting with recommendations for local restaurants and tourist attractions, to and medical necessities, to jewelers and personal shoppers. In this lesson, Feras provides an overview of the services a porter will offer such as valeting guest cars, arranging transport, and responding to guest requests for local knowledge.

What you’ll learn

  • An overview of valet services for guest cars
  • An overview for arranging transport and transfers
  • How to prepare and respond to guest requests for local knowledge

This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world. 


Feras Ahmad

Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.

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