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Lesson details

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Instructor

Feras Ahmad

Feras Ahmad is the General Manager at Ibis Styles Sydney Central.

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Other lessons included in this course

Welcome - Porter fundamentals
Lesson
Welcome - Porter fundamentals

1m 17s

The role of the hotel porter
Lesson
The role of the hotel porter

3m 4s

Hotel porter presentation standards
Lesson
Hotel porter presentation standards

2m 23s

The role of communication
Lesson
The role of communication

3m 22s

Preparing for guest arrivals
Lesson
Preparing for guest arrivals

2m 59s

Welcoming and escorting guests
Lesson
Welcoming and escorting guests

3m 38s

Guest departures for porters
Lesson
Guest departures for porters

2m 32s

Porter services
Lesson
Porter services

4m 5s

Teamwork and complaint handling for porters
Lesson
Teamwork and complaint handling for porters

5m 25s