A hotel porter is the ambassador for the lobby. How you present yourself in both preparation and personality will give your guest an impression of what to expect from the hotel. In this lesson, Feras Ahmad takes you through the personality and presentation standards of the porter.
What you’ll learn
- A hotel porter's presentation standards
- Key characteristics of a hotel porter
This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.