Teamwork in a hotel is not just working with your direct team - there are also the other departments that are part of a bigger team who come together to achieve a common goal. In this lesson, Feras Ahmad expands on how we look at teams, from how teamwork is necessary to solve problems to how they can help enhance the guest experience and create memorable moments.
What you’ll learn
- Who is part of your team
- How teamwork can enhance the guest experience
- How to solve problems for guests efficiently and effectively
This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.