Greeting guests on arrival is one of the porter’s main responsibilities. In this lesson, Feras Ahmad will demonstrate the steps to prepare for guest arrivals so you and the hotel are ready.
What you’ll learn
- How to prepare the lobby for guest arrivals
- How to assist with guest arrivals including group bookings
This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world.
Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.