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Lesson details

Greeting guests on arrival is one of the porter’s main responsibilities. In this lesson, Feras Ahmad will demonstrate the steps to prepare for guest arrivals so you and the hotel are ready.

What you’ll learn in the Preparing for guest arrivals lesson

  • How to prepare the lobby for guest arrivals
  • How to assist with guest arrivals including group bookings

Who the Porter fundamentals course is for

This online course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world. 


Feras Ahmad

Feras Ahmad is the Director of Rooms at Pullman Sydney Hyde Park.

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