Preparing for guest arrivals

Feras Ahmad

2m 59s


Lesson Details

Greeting guests on arrival is one of the porter’s main responsibilities. In this lesson, Feras Ahmad will demonstrate the steps to prepare for guest arrivals so you and the hotel are ready.

What you’ll learn

  • How to prepare the lobby for guest arrivals
  • How to assist with guest arrivals including group bookings

This course is aimed at new and aspiring porters, and anyone interested in getting a foot in the door to the hotel world. 


Feras Ahmad

Director of Rooms

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