This course is included in a Typsy Premium subscription along with 100 other courses.
Also called the 'nerve center', the front office is an essential department of a hotel, being in contact with guests 24/7. From managing check-in and out, opening the doors of the hotel, handling guests' luggage, making great first impressions, and ensuring rooms are ready for guests, there’s a lot to know when working in the front office.
In this online course, Front Office Manager Sofia Barroso Gomez introduces you to the front office and what it takes to be part of the front office team to ensure positive guest experiences.
What you'll learn in the Introduction to front office course
- The guest journey in the front office
- How each front office role interacts and contributes to the guest experience
- The different types of guests and their traits
- How to communicate with each guest to influence a positive guest experience
- How to present yourself to a hotel’s presentation and grooming standards
- Four simple steps to positively interact with guests and make them feel welcomed
- How to prepare for guest arrivals
- The different room and service types
- How to offer the right room and services to your guests
- The two common meetings held by the front office
- How to host a front office handover between shifts
- The front office presentation standards and common tools to help you run front office operations smoothly
- How to respond to guest complaints
Who the Introduction to front office course is for
This online course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.
Meet your instructor
10 lessons included in this course
Prove you’re job ready
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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
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All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
Your learning, your rules
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- Learn through a mix of bite-sized videos, downloadable resources, and practical activities.
- Stay motivated by using the progress page to keep track of your step completion and assessment scores.
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What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
Included in Typsy Premium
Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.
Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.
No! Each course is 100% online. You can login at anytime and learn at your own pace.
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