Making guests feel welcome

Ensuring that your guests feel valued and are having a great experience in your venue should be your number one priority when working in hospitality! In this lesson, Sofia Barroso Gomez takes you through the different steps to make your guests feel welcome.

What you'll learn

• Four simple steps to positively interact with your guests
• How to prepare a guest’s arrival and communicate special requests to relevant departments

This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.