Lesson details

Ensuring that your guests feel valued and are having a great experience in your venue should be your number one priority when working in hospitality! In this lesson, Sofia Barroso Gomez takes you through the different steps to make your guests feel welcome.

What you'll learn

  • Four simple steps to positively interact with your guests
  • How to prepare a guest’s arrival and communicate special requests to relevant departments

This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.


Sofia Barroso Gomez
Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at the 5-star hotel, VP Plaza España Design in Madrid as the Front Office Manager.
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