Lesson details

Whether you're working front of house or back of house, communication skills are crucial in the hospitality industry. In this lesson, Sofia Barroso Gomez shares with you the communication basics to understand when working in the front office.

What you'll learn

  • The two common meetings held by front office
  • How to host a front office handover between shifts
  • Common in-house language for front office communications

This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.


Sofia Barroso Gomez
Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at the 5-star hotel, VP Plaza España Design in Madrid as the Front Office Manager.
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