Even though guests might show some similarities, everyone is different! Some travel for business, others for a vacation. In this lesson, Sofia Barroso Gomez takes you through the different guest types you will meet throughout your career and how to understand them to ensure positive guest experiences.
What you'll learn in the Different guest types lesson
- Four different guest types and their traits
- How to communicate with each type of guest in a way that influences a positive guest experience
Who the Introduction to front office course is for
This online course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.