Even though guests might show some similarities, everyone is different! Some travel for business, others for a vacation. In this lesson, Sofia Barroso Gomez takes you through the different guest types you will meet throughout your career and how to understand them to ensure positive guest experiences.
What you'll learn
- Four different guest types and their traits
- How to communicate with each type of guest in a way that influences a positive guest experience
This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.