Lesson details

Even though guests might show some similarities, everyone is different! Some travel for business, others for a vacation. In this lesson, Sofia Barroso Gomez takes you through the different guest types you will meet throughout your career and how to understand them to ensure positive guest experiences.

What you'll learn

  • Four different guest types and their traits
  • How to communicate with each type of guest in a way that influences a positive guest experience

This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.

Instructor

Sofia Barroso Gomez

Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at the 5-star hotel, VP Plaza España Design in Madrid as the Front Office Manager.

Read More