Sofia Barroso Gomez

Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at Tourspain as a State Civil Administration Manager.

Sofia Barroso Gomez
WHO IS SOFIA BARROSO GOMEZ?

State Civil Administration Manager at Tourspain

With more than a decade of diverse experience in the hospitality industry, Sofía Barroso Gómez has steadily climbed the ranks from her beginnings in the food and beverage department to her current role as Front Office Manager.

Sofía began her career in a bustling 1,019-room hotel, where she quickly showcased her dedication and keen attention to detail. Her commitment to delivering exceptional guest experiences led to her promotion to the front office team in 2012. Her talent for fostering positive guest relations and her knack for training and mentoring new staff soon earned her the role of Front Office Supervisor. In this capacity, she managed training programs and content, ensuring that her team consistently provided top-tier service.

In 2016, her excellence was formally recognized when she was awarded the prestigious Receptionist of the Year by the Amicale Internationale des Chefs de Réception (AICR), cementing her reputation as a leader in the field.

Sofía is known for her charismatic and empathetic approach to hospitality, always aiming to create memorable guest experiences and fostering a positive environment for both guests and colleagues. Her ability to inspire and lead has been a cornerstone of her success in the industry.

Now taking on a new challenge as Gestora de Administración Civil del Estado at Tourspain, Sofía continues to apply her extensive expertise and passion for service in a broader governmental role, contributing to the promotion of Spain's rich tourism sector.

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Lessons

Welcome - Introduction to front office
1m 38s

Welcome - Introduction to front office


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
The front office team
Beginner
3m 44s

The front office team


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Different guest types
Beginner
4m 51s

Different guest types


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Personal presentation for front line staff
Beginner
2m 37s

Personal presentation for front line staff


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Making guests feel welcome
Beginner
4m 24s

Making guests feel welcome


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Types of rooms and service
Beginner
4m 3s

Types of rooms and service


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Front office team communications
Beginner
3m 57s

Front office team communications


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Front office presentation and tools
Beginner
4m 44s

Front office presentation and tools


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Responding to front office guest complaints
Beginner
6m 5s

Responding to front office guest complaints


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez
Conclusion - Introduction to front office
1m 19s

Conclusion - Introduction to front office


Instructor
Sofia Barroso Gomez
Sofia Barroso Gomez