Lesson details

The front office is like first impressions: good or bad, you always remember them. In this lesson, Sofia Barroso Gomez takes you through the importance of presentation and behavioral expectations when working at the front office.

What you'll learn

  • How to present yourself to a hotel’s presentation and grooming standards
  • Some personal behavior to adopt to present well

This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.

Instructor

Sofia Barroso Gomez

Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at the 5-star hotel, VP Plaza España Design in Madrid as the Front Office Manager.

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