Lesson details

Doormen, bellboys, receptionists, or concierges (just to name a few!) are some of the main roles that constitute the front office team. In this lesson, Sofia Barroso Gomez introduces you to the front office team you will find in a hotel.

What you'll learn

  • How each front office role interacts and contributes to the guest experience
  • The guest journey in the front office

This course is ideal for hotel employees as well as any workers in the hospitality industry wanting to learn more about the fundamentals of front office.

Instructor

Sofia Barroso Gomez

Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at the 5-star hotel, VP Plaza España Design in Madrid as the Front Office Manager.

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