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Lesson details

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Instructor

Sofia Barroso Gomez
Renowned for her charisma and empathy, Sofia Barroso Gomez has been working in the hospitality industry for the past 10 years and works at Tourspain as a State Civil Administration Manager.
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Other lessons included in this course

Welcome - Introduction to front office
Lesson
Welcome - Introduction to front office

1m 38s

The front office team
Lesson
The front office team

3m 44s

Different guest types
Lesson
Different guest types

4m 51s

Personal presentation for front line staff
Lesson
Personal presentation for front line staff

2m 37s

Making guests feel welcome
Lesson
Making guests feel welcome

4m 24s

Types of rooms and service
Lesson
Types of rooms and service

4m 3s

Front office team communications
Lesson
Front office team communications

3m 57s

Front office presentation and tools
Lesson
Front office presentation and tools

4m 44s

Responding to front office guest complaints
Lesson
Responding to front office guest complaints

6m 5s