Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Thanking is the final step, and it's a great opportunity to leave the guest with a positive impression. After all, they've taken the time to give you feedback - so it's only right to thank them!
In this online lesson about thanking customers for feedback, Dan Cockerell will give you tips for thanking a customer after receiving a complaint.
What you'll learn in the Thanking customers for feedback lesson
- The value of saying thank you
- How to thank your customers properly
Who the Customer service recovery course is for
The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.