Provided with the support of

Lesson details

Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Thanking is the final step, and it's a great opportunity to leave the guest with a positive impression. After all, they've taken the time to give you feedback - so it's only right to thank them!

In this online lesson about thanking customers for feedback, Dan Cockerell will give you tips for thanking a customer after receiving a complaint.

What you'll learn in the Thanking customers for feedback lesson

  • The value of saying thank you
  • How to thank your customers properly

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

Read More