Provided with the support of

Lesson details

Listening isn't just about taking in information - in customer service recovery, it's also about showing the customer that you understand their perspective!

In this online lesson about making customers feel heard, Dan Cockerell will give you tips to help you make customers feel heard.

What you'll learn in the Making customers feel heard lesson

  • The difference between listening and making customers feel heard
  • Why it's important to make customers feel heard
  • How to make customers feel heard

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

Read More