Provided with the support of

Lesson details

It's never easy to deal with complaints or unhappy guests, but being prepared with the right mindset can help you feel more confident delivering exceptional service - no matter what!

So in this online lesson about service recovery principles, Dan Cockerell will share four principles that help build a great service recovery mindset.

What you'll learn in the Customer service recovery principles lesson

  • The four principles to develop the optimal mindset and attitude for service recovery

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

Read More