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Lesson details

Have you heard the saying, 'you can't manage what you don't measure'? It means constantly evaluating your process so you can get the best result - and customer service recovery is no exception!

In this online lesson about continuously improving service recovery, Dan Cockerell will explain how you can continuously improve your approach to customer service recovery.

What you'll learn in the Continuously improving service recovery lesson

  • Define continuous improvement
  • Understand and practice self-reflection as key to continuous improvement
  • Practice continuous improvement

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

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