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Lesson details

Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Solving is the third step, and this is where you can find practical ways to help the customer and solve their problem.

In this online lesson about providing solutions to customer complaints, Dan Cockerell will give you tips for providing proportionate, meaningful solutions.

What you'll learn in the Providing solutions to customer complaints lesson

  • How to prepare solutions to customer complaints
  • Providing appropriate solutions for your customers

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

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