This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Providing solutions to customer complaints
In this online lesson led by Dan Cockerell, you'll learn key considerations to help you provide appropriate solutions to customer complaints.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Solving is the third step, and this is where you can find practical ways to help the customer and solve their problem.
In this online lesson about providing solutions to customer complaints, Dan Cockerell will give you tips for providing proportionate, meaningful solutions.
What you'll learn in the Providing solutions to customer complaints lesson
- How to prepare solutions to customer complaints
- Providing appropriate solutions for your customers
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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