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Lesson details

In service industries, mistakes are bound to happen. But there's always a way to recover, satisfy the guest, and maintain a great guest experience.

In this online lesson, 'What is service recovery?', Dan Cockerell will guide you through what customer service recovery means, and why it's so important.

What you'll learn in this lesson, What is customer service recovery?

  • What customer service recovery means
  • Why guests complain
  • Why service recovery is so important

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

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