This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
What is customer service recovery?
In this online lesson led by Dan Cockerell, you'll learn what customer service recovery means, and why it's so important.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
In service industries, mistakes are bound to happen. But there's always a way to recover, satisfy the guest, and maintain a great guest experience.
In this online lesson, 'What is service recovery?', Dan Cockerell will guide you through what customer service recovery means, and why it's so important.
What you'll learn in this lesson, What is customer service recovery?
- What customer service recovery means
- Why guests complain
- Why service recovery is so important
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
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