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Lesson details

Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Apologizing is the second step, and it's essential for delivering exceptional customer service.

In this online lesson about apologizing during service recovery, Dan Cockerell will give you tips for apologizing when a customer has a complaint.

What you'll learn in the Apologizing during customer service recovery lesson

  • The value of an apology
  • How to apologize and move towards a solution

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

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