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Lesson details

Welcome to Customer service recovery!

In this course, you'll discover best practices for recovering customer service after complaints or mistakes. You'll be able to ensure guests leave feeling happy and attended - no matter what!

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Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

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