This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Welcome - Customer service recovery
In this online lesson led by Dan Cockerell, you'll get an introductory overview of the Customer service recovery course.
Backed by industry leaders
Helping the best teams succeed, from new startups to big companies.
This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Welcome to Customer service recovery!
In this course, you'll discover best practices for recovering customer service after complaints or mistakes. You'll be able to ensure guests leave feeling happy and attended - no matter what!
Ready to begin?
Instructor
Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom. With over 26 years of experience in various executive operations roles at Walt Disney World Resort, Dan has seen first-hand what it takes...
View full profileWhy learn on Typsy?
Practical training designed for real hospitality moments.
Learn from industry professionals who understand real service.
Short, flexible lessons that work around shifts, not against them.
Give individuals clarity and teams a shared standard to follow.
