Provided with the support of

Lesson details

A big part of customer service recovery is about responding to complaints - but there's even more you can do to help manage and prevent complaints! Planning ahead and being proactive is a great way to identify potential obstacles and resolve them before they become a problem.

In this online lesson about planning for service recovery, Dan Cockerell will explain how to plan for effective customer service recovery.

What you'll learn in the Planning for customer service recovery lesson

  • How being proactive helps you and your guest
  • Steps on how you can plan for service recovery

Who the Customer service recovery course is for

The Customer service recovery online course is aimed at front-line customer service employees looking to optimize their response to service challenges.


Dan Cockerell

Dan Cockerell is an acclaimed business culture consultant and former Vice President of Disney's Magic Kingdom.

Read More