When COVID-19 approached, did you make operational changes in your business? Did these changes impact the way your guests felt when they entered your business? Did they trust you more, and feel confident and safe? In this lesson, Michael will introduce you to some service operations that can be modified or implemented when interacting with your guests to show them that safety is front of mind when it comes to reopening.
What you’ll learn
- How to establish COVID-19 service restrictions in the workplace
- How to maintain operational practices following virus reducing techniques for social distancing and service operations
This lesson is aimed at hospitality business owners and managers who are restarting after the COVID-19 shutdown.
Michael Bascetta is the co-owner and operator of Bar Liberty, Capitano, and Falco Bakery and co-founder of Worksmith.