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Course details

Think being a server is just about collecting orders, delivering food to tables, finishing the bill and saying goodbye to your guests? Think again! Being a server in an F&B venue involves a lot of serving but also a lot of selling.

In this course, restaurant coach Roger Beaudoin will teach you about different sales techniques that you can use to create an experience for your guests that also results in increased sales.

WHAT YOU WILL LEARN

  • Identify the 3 key result areas for sales
  • Identify mistakes commonly seen in a customer sales role
  • Understand how your behaviour can influence both positive or negative outcomes
  • How to identify the sales cycle within your F&B venue
  • The value of product knowledge
  • What and how to use suggestive selling
  • Questioning techniques that increase sales
  • Customer buying signals
  • Common objections presented by guests
  • The difference between upselling and cross-selling

This course is perfect for F&B staff and servers working in F&B businesses who regularly interact with customers.



Meet your instructor

Roger Beaudoin

Roger Beaudoin is the President of Restaurant RockStars, an online toolkit for restaurant owners looking to maximize their sales and profits.

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Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

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All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

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What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

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"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

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FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

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