The importance of knowledge in sales

Roger Beaudoin

4m 1s

Lesson Details

Ever had a guest ask you a question about a dish or beverage and you not know the answer? Not only does this reflect poorly on you and venue, but it also leads to an unsettling guest experience. In this lesson, Roger will explain the value of product knowledge and why listening to customer needs is important.

This lesson is perfect for F&B staff and servers working in F&B businesses who are responsible for making sales.