This course is included in a Typsy Free subscription along with 30 other courses. This course is also included in all paid Premium subscriptions, along with 90 other courses.

See Free courses.

Course details

Did you know the word hospitality is derived from the Latin word "hospes", which means host, guest or stranger? What about the fact that hospitality refers to an interaction or a relationship between a host and a guest?

In this course, life and business strategist Anna Dolce will teach you about the importance of the guest experience and how to make it a positive one from the moment your guest enters your venue to the minute they leave.

WHAT YOU WILL LEARN

  • The role of the hospitality industry
  • How the guest experience can set your venue apart from the rest
  • How your role will impact the guest experience
  • The difference between service and hospitality
  • How service and hospitality affect the guest experience
  • The meaning of being hospitable
  • The importance of first and last impressions
  • How to make a positive first impression
  • Know the importance of understanding, recognizing and anticipating guest needs
  • How to make your guests feel special
  • How to turn a negative experience into a positive one

This course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.

Meet your instructor

Anna Dolce

Anna Dolce is a life and business strategist, hospitality expert, writer, and keynote speaker.

Read More

Prove you’re job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass the quiz.
  • Earn a certificate that you can print or share on linkedin-logo.svg
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dream a reality.
Prove you’re job ready

How courses work

1
Join a 10-day trial

Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.

2
Watch all the lessons

Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.

3
Pass the quiz

At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.

4
Earn digital certificates

Receive a certificate for every completed course that you can download and share with your professional network.

5
Become an expert

Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.

All Typsy courses are endorsed by the Institute of Hospitality

Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:

  • Adhere to good practice standards in training and training delivery
  • Are relevant to the needs of the industry
  • Meet a wide range of essential criteria relating to quality standards and quality learning outcomes

All Typsy courses are endorsed by the Institute of Hospitality

What our members are saying

"I especially love how crisp and easy to follow these courses are."

"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."

Tarini T Tarini T

"It assisted in sharpening and updating my current skills."

"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."

Denise A Denise A

FAQ

Each course consists of a number of 3-5 minute lessons and a quiz. When you successfully pass the quiz you will earn a digital course certificate.

Yes! Every Typsy course includes a digital certificate that you can download or share online. To earn a certificate you must successfully pass the course quiz.

No! Each course is 100% online. You can login at anytime and learn at your own pace.

Typsy Premium provides you with full access to the Typsy platform. You can access and watch any of our 85+ courses. Typsy Free provides limited access to the Typsy Platform and includes access to 30+ courses.

Your free trial of Typsy Premium is valid for 10 days. You can cancel at any time during your trial and you won't be charged.

Start learning today - with your free 10-day trial.

After your free trial you can:

  • Pay per year to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Learn at your own pace
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates that you can share online, with potential employers, and your professional network